One great feature I'd like to see is the ability to have the component read an email account and create a ticket from it. For instance, I could set up an email account called [email protected] where a customer could email a question or issue. Periodically (set by the site admin), the component would use a cron job to read that account, and would create a new ticket from that email. The support team would see it as normal, and respond using the component. In the subject line, the ticket number would be included, so that if the customer responds via email, the component associates it as a reply to an existing ticket.
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