Let's eliminate the bugs! If you discover errors in our software, please let us know immediately. We would love to fix them. Provide as many details as possible. Help us fight with the bugs, before they take over! However, if the error are from other third party's software, you are advised to contact them yourself.
Chance of getting support: Immediately
Please be specific and in detail as much as possible. The more detail, the faster you get resolved. Provide a description including the steps required to reproduce your issue. Please don't be too general: "My photos disappear" or "I was able to do it but now I can't" These will make a slow progress for us to help you. Elaborate descriptions including screenshots will be even better.
Chance of getting support: Absolutely
INCOMPATIBILITY WITH OTHER EXTENSIONS
Sometimes it comes from us, while some it doesn't. When different extensions are working together, there's a strong possibility of something getting broken. No promises, but we will do our best. What we can do is at least to identify the source of the problem. The rest will be up to you and the corrupted part owner.
Chance of getting support: We will try
PROBLEM WITH HOSTING
Unfortunately, there's not so much we can assist you. Your best options are to 1) work it out through your hosting provider or 2) switch hosting providers. Go check with the provider, if the problem is not up-to-date on hosting's server set-ups or not follow the qualified standard.
Chance of getting support: Only what we can
We understand that you want something new, unique and impressive. Some customizations are needed to take our product from good to excellent according to your creative needs. Though we will not be the responsible person for your specific needs, we would be happy to refer you to some trusted developers who can provide you with a solution.
Chance of getting support: Sometimes
Share with us, please! We want to know if you have any awesome ideas about next feature. We can't guarantee that it will happen; you may too ahead of the times or maybe we believe the masses just won't catch onto the brilliance of your idea. Above all, we appreciate your efforts and interest in helping us make our products better.
Chance of getting support: Not guarantee
Things change rapidly in general and, in this industry, changes occur almost while products are being released. So, if you're still running IE8 or Joomla! 2.5 or lower, get with the times! Step into this decade: upgrade everything to supported versions.
Chance of getting support: Sorry we can't
RENEW MAJOR SITE
Sometimes, even when we've given it all we've got, you simply need more. We don't want to let you down, but we must focus on the needs of the many, so we may not be able to accommodate you. Please don't hold it against us;