v6.3.0 (2026-06-06)

Features

• Add Demo Mode with a one-click sample-data installer for evaluating the helpdesk (blocks destructive actions, disables uploads with a notice)
• Add managed/predefined ticket Tags with admin CRUD and an optional "restrict to predefined tags" toggle
• Add unified attachment serving: inline "View" alongside "Download" for ticket and Knowledge Base attachments, served in a CSP sandbox with proper filenames (new "Allow inline view" setting, on by default)
• Add Microsoft 365 IMAP OAuth2 (XOAUTH2) authentication for email fetching
• Redesign the admin dashboard with operational metrics widgets, a date filter, setup alerts, inline KPIs, and Volume / 1st-Response trend charts
• Add SEO-friendly aliases to FAQ category and item URLs
• Add a Google Maps API key setting to the admin configuration
• Open admin advanced search in a modal with removable chips for every criterion

Improvements

• Refactor the admin left sidebar to the Joomla 5 main-nav pattern with a "Back to Main Menu" toggle
• Refactor Departments, Priorities, Groups, Products and Ticket Categories admin to the Joomla MVC pattern with Bootstrap 5 UI
• Migrate database tables to InnoDB + utf8mb4 (version-gated auto-migration) for full Unicode support
• Localize the SCEditor reply-editor tooltips to follow the site language
• Redesign the Translate popup (save fix, product/department fancy-selects, improved escaping and persistence)
• Revamp the Knowledge Base related-article picker label and modal filter
• Surface non-published product flags in the admin product list and add "Change" links on the new-ticket form
• Honor the per-user "hide status / priority / handler" settings in the customer ticket list (matching the detail view)
• Reveal audit-only date groups in the admin ticket view via the Audit Log toggle
• Translate priority titles on the dashboard
• Route date display (history separator and List Tickets reports) through the central date formatter
• Switch frontend flash messages to Bootstrap 5 dismissible alerts and route them through the helpdesk message queue
• Point dashboard translate links to Crowdin; drop dead forum/roadmap links

Fixes

• Fix frontend search: missing FAQ results, FAQ/KB partial-word matching, and combined ticket keyword + filter searches
• Fix "admins only" priority / handler / category fields leaking to ordinary users (now gated on ticket staff)
• Fix advanced search dumping raw JSON via batch-form hijack
• Fix the Delete Tickets ACL permission being ignored on the frontend
• Fix unpublished ticket statuses appearing in frontend tabs and filters
• Fix the new-ticket Product/Department step being skipped when the per-page limit is 1
• Fix ticket-list sorting and signature saving
• Fix product ordering (saveOrderAjax) and the page-2 pagination fatal error
• Fix daily reports showing all zeros by keeping the date calendar populated
• Fix list reports bloating to megabytes from null urlencode() deprecations
• Fix report Print/CSV buttons routing back to the dashboard
• Fix Simplified Chinese display in profile custom fields
• Fix the WYSIWYG editor "Hide Buttons" and "Use Emoticons" settings
• Fix Profile Display plugin issues, double modal on edit-field click, and edit-field save-action routing
• Fix Knowledge Base view bugs: missing alias, null access, breadcrumbs and not-found handling
• Fix FAQ search form to produce clean SEF URLs
• Fix a manual ticket department alias being discarded by a broken name attribute
• Show a specific warning when a non-Latin title causes an alias collision
• Escape KB/attachment filenames and uploader names to close XSS via crafted uploads
• Guard MTA failures so ticket flows don't die when email sending fails
• Fix PHP 8.x deprecations: null passed to explode()/strip_tags(), SBBCodeParser implicit-nullable params, count(null) fatal in the reply flow, and remaining dynamic-property warnings
• Fix the SCEditor emoticons path and duplicate-instance issues
• Fix "Hide within ticket details" checkboxes piling up away from their labels
• Fix undefined-variable warnings on the locked admin ticket view
• Fix several testimonials bugs found during end-to-end testing

v6.1.0 (2026-02-04)

Features

• Redesign frontend admin portal dashboard with KPI-focused layout
• Redesign ticket views to two-column Bootstrap 5 layout (admin + customer)
• Redesign guest ticket creation and view pages with side-by-side card layout
• Redesign canned replies management with proper frontend MVC
• Redesign admin support advanced search with Bootstrap 5 grid
• Add collapsible message type legend with icons to ticket view
• Combine Post Reply and Add Private Comment into single "New" dropdown
• Add dropdown menu for view options in admin ticket toolbar
• Implement custom field grouping with Bootstrap card fieldsets
• Add stacked circle display with Fancybox gallery for image/video fields
• Add complete XML form for custom field editor
• Add SEO-friendly slug support to announcement URLs
• Add complete German (de-DE) translation support
• Crowdin integration for translation management
• Add ticket attachment upload with Fancybox lightbox for images
• Improve guest ticket password recovery with separate email form

Improvements

• Refactor content forms to Joomla JForm XML system with CSRF protection
• Refactor batch processing to Joomla standard controller pattern
• Refactor canned replies to use XML JForms
• Refactor FAQ, KB, and testimonials routing into separate methods with improved menu matching
• Update KB modules to use SEO-friendly routing
• Use database-defined colors for priority badges in ticket lists
• Use Joomla standard pagination layout for ticket list
• Remove jQuery settings and always load via Joomla framework
• Improve edit message UI with Bootstrap 5.3 styling
• Improve attachments section UI with file type icons and card layout
• Improve ticket rating feature with improved styling and AJAX handling
• Organize ticket sidebar details into Bootstrap 5 cards
• Redesign subject search UI with Bootstrap card layout
• Update radio and checkbox fields to Bootstrap 5 compliance
• Improve custom field form labels and edit field modal UI
• Restrict tools menu to ticket list view only
• Remove redundant audit log button from admin ticket toolbar
• Simplify ticket grouping to single select option
• Center progress bar through step icons in ticket wizard
• Move custom fields after attachments in new ticket form
• Consolidate report language files into main component INI
• Exclude user-uploaded files from build package
• Update language file naming for Joomla 4+ compatibility

Fixes

• Fix PHP 8.2 deprecated dynamic property warnings across multiple files
• Fix PHP 8 error: replace removed create_function() with closure
• Fix AJAX endpoints: add ticketid, POST method, and CSRF protection (tags, category, subject)
• Fix guest ticket email link auto-authentication
• Fix guest ticket View Ticket tab not selected by default
• Fix guest ticket view visual issues
• Fix Open New Ticket button not showing guest login form
• Fix Email Ticket plugin for Joomla 5.x and PHP 8.2+ compatibility
• Fix Main Menu View Tickets link to show open tickets list
• Fix duplicate SCEditor instances on Post Reply toggle
• Fix SCEditor toolbar not showing in signature modal
• Fix form data loss after validation errors in JForm content forms
• Fix department search bug and add compact expandable search bar
• Fix video upload custom field files not saved to permanent storage
• Fix JForm class not found error in plugins view
• Fix custom field upload display for images, videos, and files
• Fix upload field conflict and disable editing in ticket view
• Fix getForm method name conflict with parent class
• Fix Tools dropdown headers being clickable
• Fix whitespace in edit me

v5.3.0 (2025-05-09)

Improved

• ability to change icon class of main menu item [Backend] [Main Menu Items]
• use Radio switcher layout [Main Menu] [XML]
• compatiblity with last Joomla 5.3+

Fixed

• some php warnings in different places
• wrong radio options order [Main Menu] [XML]

v5.2.0 (2024-08-24)

Improved

• UI/UX improved in many views

Fixed

• some php warnings on router
• removed some old code
• some issues on login form
• faq category UI/UX issues
• many issues detected by JED Checker

v5.1.0 (2024-04-06)

Improved

• UI/UX improved

Fixed

• some php warnings on router

v5.0 (2023-11-23)

Improved

• Joomla 5 support without BC plugin

Fixed

• wrong update server link
• some php warnings

v4.3.0 (13/09/2023)

Improved

• PHP 8.2 support
• Joomla 4.3.4+ support
• FAQs now use Layout for better reuse
• add bottom padding to page titles
• page titles config moved to Joomla config
• ability to run maintenance true tasks
• Create ticket for Registered User UI/UX improved

Fixed

• feature faq [backend] [FAQS]
• html striped from answer field [Backend] [Faqs]
• faq image in list doesn't display
• Some issues in ticket creation
• open new ticket routing was not working [Routing]
• load maintenance helper moved to method
• some php warnings when creating [Testimonials list]
• permission UI/UX broken
• Translate modal was not working properly
• some issues on intallation

v4.0 (08/04/2023)

New Features

• Joomla 4 support
• PHP 8.1 support
• Bootstrap 5.2 support

Fixed

• Permissions was not working properly

v1.0 (05/03/2021)

• Initial version